26. Your WPMU DEV Account

Under the Payments tab, you can view & manage the payment method you have on file with us, view any available credit you may have, as well as preview your next scheduled payments.

Payment Details

This indicates the brand, the last 4 digits and the expiry date of the credit card you currently have on file for all WPMU DEV payments. If you need to change to a different card, click the Update Card Details link in the Payment Method row.

You’ll be redirected to a form on the checkout page where you can enter the details of your new card. Note that clicking the Update button here will not trigger any charges to your card at this time; it will simply update your payment info which will take effect upon your next payment or subscription renewal.

Our default payment gateway is Stripe. The data you enter here is sent securely to Stripe and is stored securely only there. Please see the Stripe Global Privacy Policy for details.

Credit

If you have any available credit in your account, that amount will be displayed here including hosting credits.

• Account Credits – The membership credits that you may have received as a refund or a prorated adjustment. These credits do not expire and can be used for additional purchases or will be automatically applied on your next scheduled payment, whichever comes first.
• Hosting Credits (included in membership) – This is the amount of monthly hosting credit included with your hosting plan or membership, if any. These credits do not accrue, and are applied automatically to any due monthly hosting payment. Note that hosting credits (included in the membership) can only be used for monthly hosting plans and cannot be used for the payment of any yearly hosting plan.
• Hosting Credits (pre-paid) – Any available hosting credits you may have pre-purchased during any past promotion. These credits do not expire and are applied automatically to any due monthly hosting payment.
• Hosting Credits (Reseller promotion) – This is the amount of Reseller hosting credits you may have received as part of our Reseller promotion, if any. These credits expire after 6 months and are applied automatically to hosting payments for sites created by your clients through our Reseller feature.
• Domain Credits – This is the amount of free domain credits that you earn when you purchase a site with WPMU DEV annual hosting. These credits can be used to purchase a domain in WPMU DEV. These credits do not expire and can be used to purchase a domain anytime in the future.
• Webmail Credits – This is the amount of webmail credits that you earn when you purchase a site with WPMU DEV annual hosting. These credits can be used to purchase a webmail account. These credits do not expire and can be used to purchase a webmail account anytime in the future.
• Proactive Monitoring Credits – This credit type is displayed only if you have any available proactive monitoring credits. These credits can be used to purchase the Proactive Monitoring service for any of your hosted sites. They will expire automatically after the specified period. You can use the credits on both new and existing sites. If you use the credits to purchase and cancel the subscription later, the credits will not be refunded or pro-rated.

  Note that these credits can only be used to purchase the Proactive Monitoring service and cannot be used for other add-ons (such as CDN, Storage, Hourly Backups), payments, or Expert services.

  For example, if you have $200 in Proactive Monitoring Credits and already have sites hosted with us, you can use the credits to purchase the proactive monitoring service for any number of sites until the credits run out, and your added payment method won’t be used.

  If you don’t have enough credits to cover the entire purchase, any available proactive monitoring credits will be applied, and the remaining amount will be billed to your payment method.

  Also, if the credits are not used during the purchase of the service, they will be automatically applied to the service renewal in the next billing cycle, unless they expire before the renewal period.

Next Payments

This section will display information about the next upcoming payments for any WPMU DEV products & services you’re subscribed to, including the Subscriptions/Plans, Next Payment Date and the Amount.

Click the View Details link next to any addon to pop open a modal window with all the details about the purchased addon.

If any subscription payment is overdue, you’ll see an Overdue label appear next to the date so you can take necessary action.

Under the Billing History tab, you’ll see all the payments you have made for all your WPMU DEV products & services.

The list displays the following information:

• Date – The date the invoice was paid.
• Products / Plans – The products for which the invoice was generated.
• Billing – This indicates the billing frequency for the product.
• Amount – The net amount of the invoice.
• Status – This defaults to Paid.
• Invoice – Click the icon in any row to download the corresponding invoice as a PDF.

Use the Filter option to list invoices only from your WPMU DEV subscription, only add-on products, or everything.

You can customize the information that should be included on all your invoices from WPMU DEV by clicking on the Customize Invoices button.

That will pop open a modal window where you can enter any information you wish to be included.

You can also export a summary of your invoices for a specified period as a CSV file.

Click the Billing Statement button.

In the modal window that pops open, you can choose from the pre-defined ranges or manually select the start and end dates on the calendar.

Click the Generate button.

Once the billing statement file is generated, you will receive an email with the CSV file attached. It includes the following information for each invoice:

• Invoice Date
• Invoice Number
• Currency
• Status
• Billing Period
• Subscription (product/plan)
• Subtotal
• Discount (Free Sites)
• Pre-paid Hosting Credits
• Account Balance
• Tax (GST)
• Total
• Amount Paid
• Balance Due
• Payment Date
• Payment Method
• Transaction ID

Hourly Backups is a paid add-on that you can activate on any or all of your WPMU DEV hosted sites. This add-on gets you up to 720 automatic backups & restore points every month, which can be a lifesaver if you’re running an active e-commerce store.

Click the Manage link in the Hourly Backups row to expand the list of sites where the add-on is active. If you haven’t yet activated it for any sites, the list will of course be empty.

Click the Activate Hourly Backups button or link to pop open a modal window where you can select the site on which to activate the add-on. Note that if you wish to activate this add-on on multiple sites, you’ll need to do it one at a time as there is no bulk activate functionality at this time.

Once you’ve activated the add-on on at least one site, you’ll see them listed in the Active On section.

Click the View Backups link for any site in the list to be directed to the Hosting > Backups screen for that site in your Hub.

You can deactivate the add-on at any time for any site by clicking the Cancel link in that site’s row.

Note that if you clone a site where the hourly backups add-on is active, or if you recreate a deleted site where it was active, the add-on will not be automatically activated on the new site.

Missing Some Backups?

Hourly backups are incremental and are stored for 30 days, just like regular daily backups, and a full backup is still made every 15 days.

If a full backup is already running, hourly backups will be skipped until the full backup has completed. So it is possible that you may see less than 24 backups in a day when a full backup has been made.

If an hourly backup is taking longer than one hour to complete for any reason, the next scheduled hourly backup would of course be skipped as only one backup operation can run at any given time on a site.

Hourly backups would also be skipped if the site is experiencing issues and is not responding.

Please don’t hesitate to start a live chat if you have any issues with the hourly backups add-on.

Click the View Statistics link on the far-right of the Smush CDN row to toggle open a display of your CDN usage for all your sites during the current calendar month.

You’ll see a site-by-site breakdown to gain insight into which sites are using the most of your available Smush CDN bandwidth.

Note that this breakdown is an estimate of bandwidth use based on the 50 most-requested files across all your sites where Smush CDN is in use.

Purchasing Additional Bandwidth

If your total bandwidth usage for the current calendar month is near or over your allowed limit, you can increase your allotted bandwidth by purchasing an addon plan.

Any plan you purchase will add the paid-for bandwidth to the amount included with your membership. For example, if you are subscribed to our Premium membership, you’d have 50GB bandwidth included. So if you purchase an additional 250GB, that would increase your total available bandwidth to 300GB/month.

Click the Manage link in the Smush CDN row to pop open a modal window where you can select the plan that best meets your growing needs.

You can purchase addon plans from as little as 50GB up to a whopping 10Tb/month.

Click the View Backups & Statistics link on the far-right of the Snapshot row to toggle open the statistics for your Snapshot backups.

All Backups

Under the All Backups tab, you’ll see a list of all backups made by the Snapshot plugin for all your sites where it’s active.

Use the filter option to display only backups for Active or Deleted sites, or All Sites.

Click the Download link in any backup’s row to download it. Click the Delete link in any backup’s row to delete that backup if needed.

Remember that Snapshot backups are incremental. So for any site, you can only Delete one at a time for any site, starting with the most recent one of that site. See our Snapshot documentation for more info.

Clicking the Download link will pop open a modal window where you’ll find instructions on how to download the full backup. You can also download the snapshot-installer.php file which is required if you ever need to restore a backup for a site that is inaccessible.

Statistics

Under the Statistics tab, you’ll find a handy chart indicating the total size of all Snapshot backups for each of your sites, as well as the relative percentage of storage used by each compared to all sites.

Tools

Under the Tools tab, you’ll find an option to delete old backups from sites that you have disconnected from your Hub so you can recover the storage space that may still be used by them.

Click the Delete Backups link to begin.

That will pop open a modal window where you’ll be prompted to choose to delete all backups from Selected Disconnected Sites, or delete them from All Disconnected Sites.

Click Delete Backups to finish.

Purchasing Additional Storage

If your total Snapshot backup storage used is near the limit, you can increase your allotted storage by purchasing an addon plan.

Click the Add Storage link in the Snapshot row to pop open a modal window where you can select the plan that best meets your growing needs.

You can purchase addon plans from as little as 100GB up to a whopping 1Tb.

Proactive Monitoring is a paid add-on that you can activate on any site connected to your Hub.

Click the Manage link in the Proactive Monitoring row to view the list of sites where the add-on is active. If you haven’t yet activated it for any sites, the list will be empty.

Click the Add to Site button to pop open a modal where you can select the site on which you want to activate the add-on.

Note that if you wish to activate this add-on on multiple sites, you’ll need to do it one at a time as there is no bulk activate functionality at this time.

Once you’ve activated the add-on on at least one site, the site name will be listed in the Active On section.

You can deactivate the add-on at any time for any site by clicking the Cancel link next to the site’s name.

On-Demand Development is an add-on that you can purchase for any of your sites connected to the Hub if you need any custom code or CSS help from our developers.

Click the Manage link in the On-Demand Development row to upgrade or downgrade your existing plan and select the preferred plan.

Click the View Details link to view the information about all the requests made, with a link to view the forum ticket associated with each request. If you haven’t created any requests yet, you can create new ones here.

If you wish to cancel the subscription, click Cancel.