3. Security Policies and Procedures
The security and reliability of our service is our number one priority. We invest heavily in the training of our staff and our infrastructure to ensure that best practices are followed in everything that we do.
See wordpress.org/about/security for details on the security of the WordPress core itself.
3.1 Code Requirements
Copy chapter anchor to clipboardPrevention is best when it comes to security, and as a first step, WPMU DEV follows all WordPress Code Standards in the plugins that we build.
In addition, we have an extensive internal review and Quality Assurance process in place specifically to prevent potential security vulnerabilities in our plugins and services.
3.2 Employee Policies
Copy chapter anchor to clipboardEvery WPMU DEV employee goes through background checks and an onboarding process that includes a trial period where access to customer servers and data is provided only when working directly under the supervision of another staff member.
WPMU DEV staff only have access to systems that are directly required to complete the functions of their job. We use dual factor authentication for all critical systems and communications services, and automatically log all staff activity using an internal logging tool, Google Workspace features, and Amazon Cloud Trail.
All WPMU DEV staff (including any contractors) undergo initial training to ensure proper understanding of all security-related processes. Staff regularly attend industry conferences and otherwise stay informed of best practices and relevant trends. Staff review and agree, in writing, to all policies and procedures annually.
3.3 Get Support
Copy chapter anchor to clipboardIf you still have questions or need assistance after reading this document, please don’t hesitate to contact our support superheroes using the available options under the Support tab in your Hub or via the Support tab in your WPMU DEV Dashboard.
