Comments on: Our New Tickets Feature Makes Communicating with Clients a Breeze https://wpmudev.com/blog/wpmudev-new-tickets-feature/ The WPMU DEV Blog provides tutorials, tips, resources and reviews to help out any WordPress user Sat, 14 Dec 2024 22:41:00 +0000 hourly 1 https://wordpress.org/?v=6.7.1 By: Álvaro Novais https://wpmudev.com/blog/wpmudev-new-tickets-feature/#comment-182400 Sat, 14 Dec 2024 22:41:00 +0000 https://wpmudev.com/blog/?p=223119#comment-182400 I believe it would be useful if we could connect an email to the ticket system that will automatically create a new ticket." Yes, that would be perfect. I believe that in every company, most customers only respond to emails. They don't want to go through the hassle of accessing the ticket system to be served and monitor the progress of support. I hope the team works on this in the short term :) Att Álvaro]]> In reply to Roderick.

Hi Roderick,

“Great work on this new feature 😁 I believe it would be useful if we could connect an email to the ticket system that will automatically create a new ticket.”

Yes, that would be perfect. I believe that in every company, most customers only respond to emails. They don’t want to go through the hassle of accessing the ticket system to be served and monitor the progress of support. I hope the team works on this in the short term :)

Att
Álvaro

]]> By: Faraz Ahmad https://wpmudev.com/blog/wpmudev-new-tickets-feature/#comment-182392 Sat, 14 Dec 2024 11:35:24 +0000 https://wpmudev.com/blog/?p=223119#comment-182392 This new Tickets feature is a fantastic addition to The Hub! The ability to manage client requests directly within the platform while maintaining a white-label approach is a game-changer for agencies looking to streamline their processes. I’m especially impressed with how it seamlessly integrates billing and task assignment—this will help reduce the chaos of managing multiple tools.

The upcoming phase with WPMU DEV handling white-labeled support is an exciting development. It will be a huge boost for solo freelancers like me, offering professional-level support without the need for a dedicated in-house team. Kudos to the team for this innovative solution. I am looking forward to exploring its full potential!

]]> By: Álvaro Novais https://wpmudev.com/blog/wpmudev-new-tickets-feature/#comment-182383 Sun, 08 Dec 2024 14:51:52 +0000 https://wpmudev.com/blog/?p=223119#comment-182383 In reply to Phil.

Yes, I agree with you, it probably won’t be viable for me either after converting to local currency.

]]> By: Álvaro Novais https://wpmudev.com/blog/wpmudev-new-tickets-feature/#comment-182382 Sun, 08 Dec 2024 14:48:21 +0000 https://wpmudev.com/blog/?p=223119#comment-182382 In reply to Flavio.

Hi Flávio,

Interesting, the new Tickets feature from WPMU DEV really seems to be very useful, are you already using it with your clients? If so, is it meeting your expectations? Are your clients using it without any problems too?

Do you have clients in Brazil? Do you think it will be possible to offer white label support even with the Real so devalued? In my case, it is impossible to resell WPMU DEV hosting because of the conversion.

]]> By: Flavio https://wpmudev.com/blog/wpmudev-new-tickets-feature/#comment-182319 Wed, 16 Oct 2024 21:59:32 +0000 https://wpmudev.com/blog/?p=223119#comment-182319 I’m absolutely thrilled about the new Tickets feature from WPMU DEV! It’s going to significantly enhance the way we handle client communication, making it much more streamlined and efficient. I’ve been looking forward to a feature like this, and the implementation looks fantastic. Moreover, the anticipation for the upcoming white label support system is through the roof. The ability to maintain brand consistency while offering top-notch support is going to be a game-changer for us. Kudos to the team for continuously innovating and adding value to our toolkit. Great job, WPMU DEV!

]]> By: iamJayChong https://wpmudev.com/blog/wpmudev-new-tickets-feature/#comment-182274 Sat, 05 Oct 2024 08:14:32 +0000 https://wpmudev.com/blog/?p=223119#comment-182274 White-label support sounds kick-ass, but will love to see the pricing model!

]]> By: Nebu John https://wpmudev.com/blog/wpmudev-new-tickets-feature/#comment-182265 Mon, 23 Sep 2024 02:19:28 +0000 https://wpmudev.com/blog/?p=223119#comment-182265 In reply to Lucas Ondata Marketing.

Having a more structured support system can make a big difference. That’s why providing an alternative like ours aims to ensure a smoother and more efficient way to provide customer support.

Thank you!
Nebu John

]]> By: Lucas Ondata Marketing https://wpmudev.com/blog/wpmudev-new-tickets-feature/#comment-182263 Sun, 22 Sep 2024 23:24:23 +0000 https://wpmudev.com/blog/?p=223119#comment-182263 It’s really great to have an alternative to opening support tickets for our customers. At the moment I’ve been using the WhatsApp app itself for this, which is great for communication in general, but it’s definitely not the best alternative for serving anxious customers who eventually face a problem.

]]> By: Patrick Freitas https://wpmudev.com/blog/wpmudev-new-tickets-feature/#comment-182261 Sat, 21 Sep 2024 01:12:00 +0000 https://wpmudev.com/blog/?p=223119#comment-182261 In reply to VivaArturo.

Hi VivaArturo

Thank you for the feedback, we are working on some more features for the ticketing system, I see that email is one of the popular requests and you can add an extra vote here https://wpmudev.com/forums/topic/the-hub-client-submit-tickets-via-email/

For SLA, at this moment the ticketing is open from your customer to you so you can define your own SLA, we are working on the white-label support feature https://wpmudev.com/roadmap/#upcoming-the-hub-2-0 and all terms will be updated accordingly.

Best Regards
Patrick Freitas

]]> By: VivaArturo https://wpmudev.com/blog/wpmudev-new-tickets-feature/#comment-182260 Sat, 21 Sep 2024 01:00:51 +0000 https://wpmudev.com/blog/?p=223119#comment-182260 This is great to see as part of the roadmap will you be adding:
– SLA’s so you can see the first reply and resolution times for a ticket
– Ability to email in support requests

]]>